Ny publikation vid AMCIS 2025

Vid konferensen AMCIS 2025 som hölls i Montreal 14–16 augusti, presenterades publikationen Look in the Mirror: A Research Agenda for Introducing AI Tools for Service Recovery, som författats av Mary Tate, Stefan Cronholm och Nicklas Salomonson. 

Tate, M., Cronholm, S. and Salomonson, N. (2025). Look in the Mirror: A Research Agenda for Introducing AI Tools for Service Recovery. In Proceedings of Americas Conference on Information Systems (AMCIS), 14-16 Aug, Montreal, Canada. https://aisel.aisnet.org/amcis2025/sig_svc/sig_svc/3

Läs publikationen Look in the Mirror: A Research Agenda for Introducing AI Tools for Service Recovery